Middlebrooks helps clients become debt-free by becoming post-free

Post had always cost Middlebrooks time and money, but when it prevented employees from working remotely during the midst of a global pandemic, Middlebrooks knew it was time to find a permanent solution.

“Insolvency practitioners like us rely on post to meet regulatory requirements. We don’t have a choice on what we mail, but thanks to Postworks, we now have a choice on how long that takes and how much it costs!” – Claire Middlebrook, Managing Director, Middlebrooks

Middlebrooks are insolvency practitioners on a mission to help anyone navigate the complexities of insolvency, administration, liquidation and company restructuring. 

However, behind the friendly, helpful and uncomplicated service provided by the Middlebrooks team lies an industry that is hugely complex, heavily regulated and strict when it comes to deadlines.

A late or missing letter could result in a hefty fine for both Middlebrooks and Claire personally. Not great when you’re an insolvency practitioner.

Wait a minute Mr. Postman…or an afternoon

Accordingly, sending post out on time was of the most importance to Middlebrooks. It was also taking the most time. 

Two members of staff would spend an entire afternoon printing, stuffing and franking all outgoing mail. Not only that, but one of them had to hang around the office until the postie arrived for collection – not great when you’re trying to promote a culture of flexibility, streamline work or beat the rush-hour traffic.

Stay home, protect the NHS, save lives (and streamline your business)

We all know the things you want to do quickly fall behind the things you have to do when running a business, which is why Middlebrooks’ postal problems remained a problem. That is, until 2020. 

When Boris announced that everyone should work from home, Middlebrooks’ postal problems suddenly became a lot more pressing.

I heard it on the grapevine

“A flexible postal solution was no longer a nicety, it was a necessity. Thankfully, Postworks came along with all of the answers.” – Claire Middlebrook, Managing Director, Middlebrooks

Several members of staff had heard about Postworks from various sources and shared their tip-off with Claire. Claire quickly integrated Middlebrooks’ systems with Postworks to enable remote posting and remote working. 

And, what was a quick fix, has turned out to be a permanent solution. Using PostboxCloudTM and Inbound, everyone can upload and action letters quickly while accessing bespoke reporting and audit trails. Even better, they can now re-charge post back to individual cases, something they couldn’t do before. 

“Postworks has allowed staff better flexibility and productivity while reducing business costs and increasing profits. It’s incredibly user-friendly, and most importantly, the team love it. 

“It really is an essential piece of kit for any business sending a lot of mail.” – Claire Middlebrook, Managing Director, Middlebrooks

And the cherry on top? Middlebrooks is now 100% paper-free. 

If you’re a fan of cherries on top and want a more productive, profitable and enjoyable solution to post, click here to book a demo and see what Postworks is all about