Enabling Wilson Field to Post Impressive Results

Founded in 2001, Wilson Field specialises in business turnaround and insolvency. One of the UKs leading independent practitioners, the 73-strong team solve complex and challenging problems for their clients, and in this sector that translates into a lot of hard copy documentation…

That’s a lot of post…

These documents, which include creditor reports, companies house paperwork and VAT returns, were often statutory papers with time critical deadlines. On average the business was posting 2,122 letters each month! And the firm’s reputation rested on its ability to meet these timescales on behalf of clients. 

Managing outgoing post had become an industry within the business. The post room had 16 printers and a full-time member of staff operating a folding machine and a franking machine to prepare letters for the daily post collection.

Each letter could take between five and ten minutes to prepare. The process was very expensive with paper supplies, long-term printer contracts and machine maintenance all needing to be factored in. It was clear that regular printer jams, human error, and a loss of productivity from office conversations around the printers were all affecting operational performance. 

The day came when the senior team started to review the cost of franking and folding machines. They discovered the enormity of the costs and resources tied up in the postal operation.

Found on Google, sold on performance

A quick google search for ‘online franking’ produced some interesting results, but it was clear very quickly that Postworks stood out amongst the search results, winning on both efficiency and price. And when they met the team at Wilson Field, Postworks sold itself with little effort. Their open approach and absolute enthusiasm for taking on board feedback and responding to suggestions gave the client the confidence they could create a perfect partnership together.

There was a niggling concern that a system outage could bring the whole system to a standstill, but this was easily overcome with a small stock of stamps stored in the office. There was, of course, never any need for concern -Postworks haven’t had any downtime and the stamps remain unused.

Built in resilience

Postworks saves the business an estimated £30,000 each year. Those savings come from reduced printer costs, folder inserts, franking machines, office consumables and staff costs. And there is spare space in the office!

Postworks’ integrated solutions have subsequently proven invaluable during Covid-19. While the client’s offices remained closed, they just carried on providing postal services. Staff working remotely have the same access and functionality working from home as they do at work. Had it not been for Postworks the business may have struggled to survive the worst of the pandemic. 

“It’s a no-brainer to put Postworks into your business. It’s a cost and timer saver and makes complete commercial sense.” – Lisa Hogg, Director, and Insolvency Practitioner

If you also want to clear some office space and cut down on costs like Lisa and her team get in touch with us [email protected] or call us on 0370 334 1516.