Making Farrendale more efficient

For Farrendale, a late appointment letter could cost time, money and even lives. Postworks is here to ensure they post everything on time, every time. 

“We were still walking to the local postbox to make sure letters were delivered on time – it was a complete waste of resource and money!” Mike Atkinson – Company Accountant, Farrendale Ltd.

In today’s fast-paced world (or pre-COVID at least), you could be here, there and everywhere, which is why on-time appointment letters are so crucial at Farrendale because they send over 400 appointment letters every month, telling residents when an engineer will visit their home to install, inspect, or test their electrics. 

Farrendale is a leading electrical design, installation and inspection service, responsible for ensuring people’s homes are safe to live, work and sleep in.

When appointment letters are late

A late appointment letter leads to an unanswered door, the waste of an engineer’s time and a potentially unsafe electrical problem. 

Staff were spending over an hour a day printing, folding, enveloping and franking appointment letters. That’s more than 1,290 minutes a month and a very real cost to the business.

For a company that relies on its engineers and office staff’s efficiency to provide country-wide electrical support, this was a problem that Mike recognised needed solving quickly.

Finding the solution

Company Accountant, Mike Atkinson, was never entirely sure why Farrendale was still hand-folding letters and walking to the local postbox. But he was sure there must be a better solution. 

Mike did what any 21st-century accountant would do and consulted Google about the best alternatives to franking machines. 

And here’s where he discovered Postworks.

Bringing their post in to the 21st century

“The whole process was absolutely fantastic. Postworks does everything for us, for less than the cost of a second class stamp. It’s as though Postworks are in the next office.”

Sadly (for the tea rounds) Postworks aren’t in the office next door, but fortunately, could provide Farrendale with the perfect solution for its engineers and customers. 

Using Postworks, Farrendale employees print and send documents using PostboxCloud™ (Postworks’ secure online platform for uploading post) without ever leaving their desk – talk about being efficient. Bulk mailings are a breeze, appointment letters are delivered on time, and there’s even more space in the office now they’re no longer stockpiling envelopes. 

Getting set up was easy – the Postwork solution didn’t require any IT support and was so intuitive that Mike had Farrendale set up for posting with Postworks the very same day. Now it takes just a few minutes to send their important appointment reminders.

Even better for Mike, there is no capital investment. Farrendale saves time and money while ensuring everyone’s home is safe. 

“It’s a great service that works extremely well for us – I wouldn’t hesitate in recommending it to anyone. I can’t talk highly enough about it.”

In fact, Mike is willing to put £100 on the table that you’ll like it too (although we won’t hold him to that).

Want to join Mike in the Postwork’s fan club and experience better efficiencies and cost savings for your business? Book a demo with a member of our team today.