Mark Richards insures their post is taken care of

Ensuring your insurance renewals don’t lead to uninsurance sounds like a riddle, and it certainly was for Mark Richard Brokers at the beginning of 2020. 

“We had someone going into the office solely to print, frank and mail our post – in the midst of a global pandemic, it was ludicrous we didn’t have a better solution… yet!” Mark Wyatt, Managing Director at Mark Richard. 

Mark Richard is a family-owned insurance broker renowned for providing a truly personal service to businesses and individuals. But what was also becoming personal was the time, cost, and resources spent mailing letters. 

Post had become a full-time problem, literally. They had one member of their 29-person-strong team spending all day managing incoming and outgoing post.

Frankly, franking wasn’t working

Being the personal-service-led broker that Mark Richard is, post is really important. 

They mail customers three weeks in advance of their insurance renewal to ensure they never inadvertently become uninsured – regardless of whether they’re renewing with Mark Richard or elsewhere. 

And when those insurance renewals amount to over 1,000 outgoing letters per month, things get costly, time-consuming, and resource-intensive. And let’s not even go there with the amount spent on replacement ink cartridges for their franking machine.

Stamping out the issue

When COVID-19 entered the scene, they had no option but to send a staff member into the office every day to print, frank, and stamp their insurance reminders, which was far from ideal for anyone. 

So, Mark Wyatt headed straight to Google to find a more workable solution. 

Little did he know, he’d stumble across Postworks and solve his pandemic problems and postal nightmares at the same time.

You’ve got mail

“I sent myself a letter to test it all out and was astounded by the quality and speed of service, even during a pandemic.”  Mark Wyatt, Managing Director at Mark Richard. 

Now, it’s business as usual for Mark Richard, with no employees having to enter the office just to post a letter. 

Instead, the team upload documents and attachments straight to Postworks in just a few clicks, using PostboxCloud™ (Postworks free browser based portal for uploading letters) feeling fully assured their insurance reminders will be delivered on time. It’s a colossal resourcing-saving, cost-saving and headache-saving solution for the whole team. 

Mark and his team also enjoy a digital date and time stamp proof-of-postage so they’re confident that what’s been uploaded has been posted. They are even notified when Royal Mail hasn’t been able to deliver their post so they can follow up with their customers.

“Our employees love Postworks so much, they’ve already voted against the old way of posting. For anyone considering using Postworks, I say try it – you’ll be amazed!” Mark Wyatt, Managing Director at Mark Richard. 

And, in case you’re wondering – we really did deliver Mark a letter from himself. If post has become a full-time problem for your organisation, follow Mark’s wise words and try Postworks yourself by clicking here to book a demo.