Postworks
Our FAQs
How do I get my letters to Postworks?
You can upload via your browser with a simple drag and drop. Other options include our virtual printer, or you can automate using our server application or REST API. Contact us if you’re not sure which is best for you.
What happens after I’ve uploaded my letters?
You’ve got a window to recall items if you need to. If not, they’ll be received by our secure production facility and printed and posted the same day.
Can I track my letter?
You sure can. We’re ClearSend® certified. ClearSend® gives you certified proof of postage and tracking through the Royal Mail network, at no extra cost. Postworks are the only postal provider to offer this.
How secure is it?
We use end-to-end bank level encryption and we’re ISO 27001 certified. If info sec, is your thing, head over to our Knowledge Base to get the technical detail.
What about GDPR?
Postworks follows all applicable data processing laws. You can find a sample DPIA here if your organisation needs to complete one, this contains all the detail you’ll need.
What paper will my letters be printed into?
We use an FSC approved, 90gsm bright white smooth stock. It’s specifically designed to be of an excellent quality and environmentally friendly at the same time. That’s a win-win!
We send large letters, will it cost more?
It’s just a flat rate of 49p extra for up to 100 sheets. That means huge savings for you.
Where is my letter printed?
Postworks operates a secure print facility with commercial grade print fleet and highly automated fulfilment equipment (they’re the machines that fold, insert and seal). The facility is managed by an amazing team of hardworking people dedicated to getting your post printed beautifully, enveloped securely and into the delivery network the same day.
How does sustainability fit into all of this?
Glad you asked. Postworks is the only UK postal provider that’s carbon neutral. Additional to that, we plant 11 trees for every 10 we use.
Can I choose custom paper and envelopes?
You can have any colour paper or envelope you’d like, so long as it’s white!
What if we notice an error on one of our letters?
So long as your in the ‘recall window’ you can just cancel the letter in a click.
Can I automate sending post?
We love this question! Yes you can. We’ve got a couple of different options like PostboxServer™ and Postworks API. Contact us to talk to us about integrations.
Is my letter printed and posted the same day?
Sure is. Just make sure your letter is uploaded by the daily cut-off time.
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